People don’t leave jobs… yes they do!

People don't leave jobs... yes they do!

People don't leave jobs they leave managers, it's a phrase you see across the internet and popping up on memes on social media and of course talks on Youtube and TED. There are countless surveys out there that will tell you 57% of people or 78% of people or any number you want, leave a job because of their boss, and so it must be true, that's ...

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Time to Get Rid of the Zombies!

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We've hit the final quarter of the calendar year, and now is probably a good time to talk about the very best place you can spend a bit of your time. Yes, you need to keep delivering for your clients and finding more and taking care of day-to-day business, but you also need to take a step back and get rid of some zombies! Every organisation has the...

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The Weekly Tactical Meeting

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As part of a run down on the 4 Meeting structure which really comes out of Patrick Lencioni's book Death By Meeting (also referenced in his book The Advantage) last week we talked about the 5 minute meeting, this week it's the Weekly Tactical Meeting we're discussing. You'll remember from our summary (check here if you don't!) that this is the 45-9...

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5 steps to creating Supporting Objectives for Thematic Goals

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The Thematic Goal as we discussed here, is your rallying cry to give your organisation the laser focus it needs to have on a specific topic. In a sense you create your own 'controlled' crisis without a crisis. Now that you have clarity about what is the most important thing your organisation needs to focus on, it's time to figure out the next stage...

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Sorry To See You Leave - A Customer Experience Story

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When we were putting our website together we wanted to make it easy for clients to make a booking with use without lots of back and forth emails or phone calls to see if we had a slot at this time on this day. The answer, of course, was that we needed an online booking system. It needed to be something that fitted with our value of S...

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Perfectionism Kills...7 Things You Can do to Help It

Perfectionism-Kills

What are you trying to do?  For the last 3 times I've started to write a particular article and then stopped, restarted, then stopped again. The reason?.. it just doesn't look right, it's not how I had it in my head, it's not... perfect. It wasn't till I was out walking the dog that it hit me, I was stuck in one of those really dangerous spots...

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Organisational Gardening to avoid the wilderness

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I was talking to someone the other day about gardening in their organisation, I must admit it got a bit of a "are you mad" look which was fair. However, when you think about it there are similarities. After all as a leader, your role is to grow your people so let's think about it for a moment or two.  Room To Grow  Plants need room to gro...

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The Monthly Strategic Meeting

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As part of our run down on the 4 Meeting structure which really comes out of Patrick Lencioni's book Death By Meeting (also referenced in his book The Advantage) last week we talked about the first two meeting types, the Daily Check In and the Weekly Tactical so lets talk about the Strategic Meeting and why it's critical. Strategic decisions a...

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Learning From My Daughter

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My daughter is 9, I joke that she's 9 going on 19! There are many reasons I'm proud of my daughter, too many to list here but her inquisativeness is fantastic and when I started the I actually got her busienss cards made saying "Trainee Big Boss" as a bit of a joke but she's taken a keen interest in things as we went along. So I want to share ...

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Implementing the Thematic Goal Process

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The Thematic Goal process is, as we discussed here, a process for creating a rallying cry to give everyone focus on the single most important thing in your business, right now. It's executed by using Supporting Objectives with Lead measures that we discussed in our last post, here. Once you have your lead measures then, it's time to get into action...

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